Content:

Quality management and quality assurance standards. Quality and quality system elements. Total quality management. Revision of ISO 9000 to ISO 9000:2000. Statistical process and quality control.

Course Details:

• Total Quality management

• Customer satisfaction

• Continuous improvement

• Statistical process control

• ISO 9000:1994 "Quality Assurance System"

• ISO 9000:2000 "Quality Management System"

• Process Model

• Process Approach